Order FAQ

Delivery

When will I receive my order?

Generally, it takes 3 to 7 days to process an order before it is shipped.

The shipping duration depends on your location and can be estimated at 3 to 4 business days.

The shoes originate from our manufacturing in China, so they will take approximately 2-3 weeks to reach you.

My order should be here by now, but I still don't have it. What should I do?

Please get in touch with us at contact@doodlesandsaffron.com, and we will be more than happy to assist you with this unfortunate issue.

How can I track my order?

You will receive a tracking link via email when your order ships. If you have any questions regarding your tracking or shipment, please email us at contact@doodlesandsaffron.com.

I received a wrong or damaged product. What should I do?

We sincerely apologize that the product you ordered arrived damaged.

To help us resolve this issue quickly, please email us at contact@doodlesandsaffron.com within one week of receiving your order, including photos of the damaged product, your order number, and any other details you have about the order. We will respond promptly with a resolution!

Please Note: Doodles and Saffron is not responsible if you enter the wrong address at checkout. Please carefully review the shipping address.

Exchanges & Returns

Exchange Policy

We are more than happy to exchange any piece of clothing or shoes for a different size of the product you ordered.

Please return the original item within 14 days. Once we receive it and check it for damages or signs of wear, we will promptly send you the new item in the new size. Please note that we will not exchange the item if it shows any signs of wear or tear or if 14 days have passed since you received it.

When exchanging an item, you will only be charged shipping for the item you wish to exchange to the address below.

Return Policy

We are more than happy to receive returns on any item! To get a full refund for those items, you must return them to Doodles and Saffron within 14 days from the date you received the package.

After the 14-day period has passed, we cannot issue a refund. Please be aware that we will not provide refunds for items exhibiting signs of wear, tear, or damage that are not due to shipping or a manufacturer's error.

Please note that you will be responsible for paying the return shipping cost to the address below.

Please mail your exchanges or returns to

Doodles and Saffron

9838 W. 65th Pl.

Arvada, CO

80004