FAQs & Return Policy

Important Information

We do NOT ship fabric markers outside the USA. Pillows and backpacks are not currently available for shipping to Australia. All items are made to order, meaning we do not keep inventory. Processing and delivery times may vary depending on the product type. Please double-check your size and shipping address before placing your order. We are not responsible for incorrect addresses or sizes entered at checkout.

Orders & Processing

How long does it take to process my order?

Orders are typically processed within 3–7 business days before shipping. Because each item is made to order, processing times may vary depending on the product type and during high-demand periods. Can I cancel or change my order? Once an order is placed, we cannot guarantee that we can cancel or make changes to it, including changes to the shipping address, size, or item. Please make sure all order details are correct before checking out.

Shipping & Delivery

When will I receive my order?

Estimated delivery times vary depending on the product and destination. U.S. Orders: Most orders are estimated to arrive within 3–4 business days after processing. Shoes: Because our shoes are produced overseas, estimated delivery is approximately 8–15 business days after processing.

International Orders: Delivery times vary depending on the destination and product type. International orders may take longer due to carrier delays, customs processing, or other circumstances outside our control.

Australia Orders: Shipping to Australia is a flat rate of $14.99 USD. Processing and delivery times vary depending on the product type. Pillows, backpacks, and fabric markers are not available for shipping to Australia

. How can I track my order?

You will receive a tracking link via email once your order ships.If you have any questions, contact us at contact@doodlesandsaffron.com.

My order says delivered, but I didn’t receive it. What should I do?

Please contact your local carrier first. Doodles and Saffron is not responsible for lost or stolen packages marked as delivered, but we’re happy to assist. Email us at contact@doodlesandsaffron.com, and we’ll do our best to help.

My order is late. What should I do?

If your order hasn’t arrived within the estimated timeframe, please email contact@doodlesandsaffron.com, and we’ll assist you.

International Orders

Will I have to pay customs, duties, or taxes?

International orders may be subject to customs fees, import duties, GST, VAT, or other taxes and charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

UK Buyers: Orders over £135 may be subject to customs fees in accordance with applicable UK rules. VAT is added at checkout where applicable. Fabric markers are not available for shipping to the United Kingdom.

Australian Buyers: Shipping to Australia is $14.99 USD. Australian customers are responsible for any applicable GST, customs duties, import taxes, or other fees associated with their order. These charges are separate from our shipping fee unless specifically shown as collected at checkout. Pillows, backpacks, and fabric markers are not available for shipping to Australia.

Sizing

How do I choose the right size?

Please review our size guide on each product page carefully before ordering.

Do items run true to size?

Most items run true to size, but if you’re between sizes, we recommend sizing up for a more relaxed or oversized fit

Exchanges & Returns

Exchanges

Can I exchange my item?

Yes! We offer exchanges only for clothing and shoes if you need a different size. Exchange requests must be made within 14 days of delivery. Items must be unused, unworn, and in their original condition. Customers are responsible for exchange shipping costs, including customers located in Australia. To begin an exchange, email contact@doodlesandsaffron.com with the subject line: “RETURN ADDRESS NEEDED.”

Returns

What is your return policy?

We accept returns on most items within 14 days of delivery. Items must be unused, unworn, and in their original condition. Return shipping costs are the customer’s responsibility, including for international orders and orders shipped to Australia, the United Kingdom, and Canada. Refunds are issued after the returned item has been received and inspected.

Are any items non-refundable?

Yes. Mugs, water bottles, and tumblers are non-refundable due to hygiene reasons. However, if one of these items arrives damaged, defective, or incorrect, you may request a replacement or refund within 14 days of delivery.

Damaged, Defective, or Incorrect Items

What if my item arrives damaged, defective, or incorrect?

We sincerely apologize for the issue. Please email us within 14 days of delivery to contact@doodlesandsaffron.com and include: photos of the item, your order number, and a brief description of the issue. If your claim is approved, we will offer a replacement or a full refund, as appropriate.

Refunds

When will I receive my refund?

Refunds for returned items are processed once the return is received and inspected.We do not issue refunds for items showing signs of wear or for damage not caused by a manufacturing defect or shipping issue.

Payments & Discounts

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options available at checkout.

Can I apply a discount code after purchase?

No. Discount codes must be applied at checkout and cannot be added after an order has been placed.

Can I use a discount code more than once?

Discount codes are limited to one use per customer unless otherwise stated. You can not combine a discount code with items already on sale or that are part of a promotion.

Contact Us

How can I reach you?

Email us anytime at contact@doodlesandsaffron.com. We typically respond within 24–48 business hours.

Our Commitment

Each item is made on demand to help reduce waste and overproduction. Thank you for supporting a more thoughtful and sustainable way to shop.

Partnerships & Collaborations

Do you have an affiliate or ambassador program?

Yes! We love working with creators and our community. If you’re interested in becoming a brand ambassador, please fill out the form on our brand ambassador page. For information about our affiliate program, please visit our affiliate program page.